Not a call center
Talk with a real agent who listens and follows through.
Independent Medicare plan insurance guidance · No cost to you
Get personal help understanding and comparing Medicare, life, health, dental, vision, critical illness, and hospital indemnity options. Speak directly with an experienced independent insurance agent/broker by phone or online screen sharing.



A real person, not a maze
We are people helping people—starting with what matters to you.
Talk with a real agent who listens and follows through.
Compare the plans and policies represented by the agency.
Bring your doctors, prescriptions, budget, and questions.
You pay no additional fee for guidance; carriers may compensate agents after enrollment.
Services are offered only where licensing, carrier appointment, and product availability allow.
Recommendations begin with the information and priorities you share.
Simple by design
A calm, three-step conversation—no insurance dictionary required.
Call toll-free or schedule a time that works for you.
Review represented options using the information you provide.
Get enrollment help and ongoing agent/broker support.
Coverage library
Every topic has a clear explanation, important limits, official resources, and a way to reach James.

Meet your agent
James O'Neal grew up in Hattiesburg, Mississippi, built longstanding professional and community connections in Chicago, and now serves clients from Las Vegas and the Mississippi Gulf Coast. He has owned a Black-owned family agency for more than 38 years.
His approach is education first: listen closely, explain the tradeoffs, and help each person make an informed insurance decision without call-center pressure.
Multi-state guidance
Licensing does not mean every plan, product, or carrier is available in every state or service area.
Carrier directory
Carrier and plan availability varies by location, product, eligibility, and current agency appointment. Names are shown as an accessible text directory; no government affiliation is implied.
Local numbers, one agency
All offices: Monday–Friday, 10:00 a.m.–7:00 p.m. CST. Saturday–Sunday closed.
Toll-free
Nevada
3960 Howard Hughes Parkway, Suite 500 PMB 1939, Las Vegas, NV 89169
(702) 763-8924Office details →Illinois
5113 S. Harper Ave, Chicago, IL 60615
(312) 348-7209Office details →Mississippi
1009 Byrd Dr, Ocean Springs, MS 39564
(228) 641-2323Office details →Mississippi
Hattiesburg, MS 39402
(601) 773-3933Office details →Good questions make good decisions
You do not pay an additional fee for the agency's guidance. Agents may be compensated by insurance carriers when an enrollment occurs.
No. O'Neal Insurance Group is an independent Medicare Plan insurance agency and is not connected with or endorsed by the federal Medicare program.
No. Information is limited to plans the agency offers in your area. Medicare.gov, 1-800-MEDICARE, and your local SHIP can provide information about all options.
Bring your Medicare card if enrolled, medication list, preferred pharmacies, doctors and hospitals, ZIP code, budget questions, and any notices you want help understanding.
Yes. Guidance is available by telephone and through an online screen-sharing appointment on a phone, tablet, laptop, or desktop.
Yes. The agent can use the information you provide to review directories and formularies for plans the agency represents. Provider and pharmacy participation should also be confirmed directly.
Enrollment timing depends on your situation. Initial, annual, special, and other enrollment periods have different rules. A licensed agent can explain plan enrollment timing, while Social Security and Medicare make official determinations.
Medicare Advantage is another way to receive Medicare-covered benefits through a private plan. Medigap works with Original Medicare to help pay certain out-of-pocket costs.
Education, without the alphabet soup
A practical checklist for doctors, prescriptions, pharmacies, budget questions, and enrollment notices.
New to Medicare · 7 min readA plain-language look at networks, drug coverage, supplemental insurance, and out-of-pocket limits.
Veterans and Medicare · 6 min readWhy the two systems are separate and which official resources can answer eligibility questions.
A short orientation to Parts A, B, C, and D before a personal plan review.
Plan comparisonThe information that helps an agent compare represented plan options more accurately.
AppointmentsWhat to expect when meeting with James by phone, tablet, laptop, or desktop.
Personal guidance · No additional fee